What to Look For When Choosing an HVAC Company
The HVAC unit in your home is one of the most important components regarding your comfort and happiness. If this sounds like a stretch of the imagination, imagine a hot summer’s day without an air conditioner. If you’ve ever experienced this, you know the importance of your heating and cooling unit.
Therefore, before summer falls into full effect, it’s probably a good idea to have your air conditioning system serviced by a professional HVAC company. This is especially important if you’re already noticing problems.
The question is, how do you find the best HVAC company in your area? You don’t want just anyone coming into your house and working on your HVAC system.
We can make your decision process easier. Keep reading for a quick guide on how to find the right HVAC service.
Recommendations From Other Homeowners
We recommend starting your search by talking to the people you trust. This includes friends and family members who live in the area. You might also talk to neighbors and coworkers.
They should be able to provide some good insight about the reliable HVAC repair services nearby. If you don’t have any personal contacts to ask, log onto Facebook and join a buy/sell/trade community page. Here, you can use Facebook to ask for recommendations.
Positive Reviews From Previous Customers
When looking for an “HVAC company near me,” use Google to your advantage to find local HVAC services. Then, visit each website to learn more about each heating and cooling company. While on their websites, look for published customer reviews and testimonials.
Most service-based industries know the value of reputation and present their positive customer reviews to help make sales. As a consumer, this is a valuable resource for learning about the professionalism and competency of a company.
Were most of the HVAC company’s customers happy about the services they received? Were the customers surprised by any hidden fees? Do most homeowners recommend the company’s services to other consumers?
Proper Licensing and Certification
To find the best HVAC company, make sure you’re only looking at companies that are licensed and certified to provide HVAC repair and installation services. They should have a valid business license, as well as the proper certifications.
Most often, this means a specialty HVAC contractor license. For reference, take a look at furnaceprices.ca’s certified contractors. These professionals in Toronto are the ideal example of qualified HVAC specialists.
Adequate Insurance Coverage
As well as proper qualifications, a legitimate HVAC service provider will also carry contractor liability insurance. This insurance coverage is in place to protect both the contractor and the customer. If the contractor causes damages to your home, a liability policy will cover the cost to repair or replace the item or property that was damaged.
If you’re working with an HVAC company, rather than an independent contractor, make sure they have worker’s compensation insurance for their employees. Worker’s compensation provides financial coverage to employees who are injured on the job. It covers things like medical costs, lost wages, and more
Depending on the season, the HVAC service you need could be urgent. For example, if you’re experiencing exceedingly hot summer temperatures, you don’t want to go more than a day without air conditioning.
Therefore, before hiring an HVAC company, find out how soon they can make it out to your home to service your HVAC unit. If the contractors are booked up for several days, it might be a good idea to find a different company.
In some cases, you might require emergency services. Will the HVAC company be able to help you 24/7? What about on holidays?
Customer Satisfaction Guarantees
The best HVAC company will include a customer satisfaction guarantee in its contract. What literature is in their contract designed to protect the customer?
What happens if the company comes and goes without fixing your problem? What if the problem only goes away for a day or two?
In these types of situations, it’s important to know the HVAC company you hire stands behind their services. Will they come back and remediate the issue on their time and on their dollar?
You should also ask about product warranties. If you’re getting a new HVAC unit installed or your problem requires new parts, are they protected under a warranty?
What if there’s a product defect? Will it be replaced for free?
High-Quality Customer Service
Few things in business are as important as quality customer service. It doesn’t matter if you’re buying something on Amazon or finding local HVAC services. A business’s reputation is built on the way they interact with customers, communicates, and handles complaints.
While searching for an “HVAC company near me,” make sure the contractors you’re considering provide a solid, reliable line of communication. How long does it take for them to get back to you after you leave a message?
Additionally, you can learn a lot based on how a professional communicates with you. Are they polite, professional, and educated about their field? Do they patiently answer your questions and take the time to address your concerns?
Finally, before making your decision, reach out to various companies to find out what they charge for their HVAC services. While it’s not a good idea to simply choose the cheapest option, you shouldn’t overpay for HVAC repair services either.
Getting a free estimate from multiple HVAC companies will give you a general idea of the average cost of the services you require. If a service provider is charging above average, find out why. They may have better customer reviews, more experience, unrivaled customer guarantees, and other factors that make their higher price worth it.
Finally, look into your homeowner’s insurance policy and/or warranty to find out if any of your costs will be covered. If you do have insurance coverage, make sure the HVAC company is compatible with your policy.
Looking for a Reliable HVAC Company?
If you want to find a trustworthy and affordable HVAC company, begin your search by following our guide. Use the information above to make the best decision for your home and your budget.
And if you’re looking for more valuable homeownership or consumer tips, stick around. Browse through the rest of our blog to find more content to increase your knowledge, savings, and overall happiness.